Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

5378 Topics

iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

10,000 and Counting Competition - Closed

[b]Let's celebrate![/b] [url=https://emojipedia.org/party-popper/]🎉[/url] Wow. We’ve reached the [b]10,000[/b] mark. 🙌 We are giving away an [b]Oppo RX17 PRO[/b] [url=https://emojipedia.org/mobile-phone/]📱[/url] Yes, you read that number correctly. The iD Community now has a massive [b]10,000 members[/b]. So thanks for all your hard work, gang. We couldn’t have done it without you. It's kind of a big deal, but don’t just take our word for it. Here are a couple of our favourite quotes from Community members just like you… “[i]I'm old(er). There, it's said. BUT... the price is right and ID customer service is so good that I actually understand my phone now. And the service gets right through sandstone walls that my previous provider's service sometimes stopped outside! Great for roaming in Europe and the blogs mean I can secretly read up and appear very knowledgeable in front of my young friends and relatives[/i].” [b]Snoopy49[/b] “[i]I will say why I am happy with iD Mobile an

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iD Mobile
iD Mobile Employee
4 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Our Pick Of Top Activities For You This Summer - Closed

Things to do out and about in local citiesThis summer may not be the traditional British summer filled with beach visits, festivals, extended getaways and late nights surrounded by all our mates. However, no matter where you live, you can still make the most of the sunshine and socialise at the same time. Here are just a few things you can do around the country with friends, housemates or family to make this heatwave season one to remember. Check out a drive-in cinemaWhile conventional cinemas aren’t the best option to take advantage of the weather, outdoor drive-ins are the perfect solution. Since the easing of lockdown restrictions, plenty of drive-in picture houses like Luna Cinema, At The Drive In and more have popped up in London, Manchester, and many other cities across the country.The way it works is simple. Just book your tickets and movie snacks online and rock up to the cinema. You’ll be allocated a spot for your car, and your food gets delivered straight to you. With so many

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Emil
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Ask a question.

What to do before asking a question?Tutorial

[h3]Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? [/h3] Then you’re in the right place. The iD Mobile Community will give you the answers you need. And you might not even have to post a new question – it might have been asked and answered already, and sitting on the Community ready and waiting for you! To check if it already exists, here’s what to do… [list=1] [*][b]Use the search bar[/b] at the top of every Community page to look for your question. Think about the key words of your question, and enter them first. You’ll then see a list of suggested questions appear below the search bar. If you’re question’s there, go ahead and tap on it! [*][b]Browse sub-categories[/b] under the ‘Menu’ bar at the top of every Community page. If you find the relevant subject area for your question, tap on it and scroll through the posts. [/list] If you’ve tried the above and definitely can’t find your questio

1500343
Daniel James Nicholson
Newbie
1 month ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

🚨 Call issues affecting some customers.

We’re aware that some customers are experiencing issues making calls or are being disconnected in the middle of a call. When this happens, the call fails and the message “Sorry, your service does not allow access to this number” is heard.Our network partner is working on investigating the issue. We apologise for any inconvenience these issues may have caused.iD Mobile

282243
Tom
iD Mobile Employee
14 days ago
R
Newbie
RaywNewbie
asked in Ask a question.

Unreadable PDF bills on ID app

the PDF bills accessible through the id app on my iphone 14 ( using the latest ios 17.0.3) are full of unrecognisable characters, rendering the bill useless. I can get them if I log onto my account using my laptop, but not via the app. what is going on?

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Tyler
iD Mobile Employee
1 month ago
Richard.C
iD Mobile Employee
Richard.CiD Mobile Employee
published in Articles and competitions.

June Community Newsletter Competition - CLOSED

Welcome to the June competition!    What’s the prize? Last month’s giveaway was so popular, we decided to do it again for June! You could be in with a chance of winning a £50 Currys PC World voucher to use online so you can treat yourself to some of the latest tech!   How to enter For a chance to win, all you need to do is tell us ‘What is your most cherished summer time memory is’   Make sure you post your answer in the comments below. Don’t miss out! The competition ends at midnight on Sunday 7th June, and we’ll reveal the lucky winner shortly after.   Best of luck and we hope you have a great month!   The legal stuff Terms and Conditions apply

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sharonbarnes
Newbie
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Unable to see the Live Chat button?

Please note, if you are using an iPhone 14, iPhone 14 Pro or iPhone 14 Pro Max device, you may experience visibility issues when using our Live Chat feature. Whilst we work on having this resolved, please ensure you update your device to iOS version 16.4 or above to avoid any issues.We’re aware some customers may be unable to view the Live Chat button on the iD Mobile website. If you’re having problems, please try the following steps:Steps to start Live Chat:Go to the Contact us page.  Scroll down to the “Live Chat” section on the page Click on the “Live Chat” button to start a chat. Still having issues?The Live Chat button may take a few seconds to appear, depending on your internet speed. While the page is loading, please do not refresh the page and allow at least 30 seconds for it to load fully. If still after this time the Live Chat button does not appear, please try the following:Try a different internet browser – we’ve discovered that some specific internet browsers sometimes do

41677936
akin05
Newbie
3 years ago
ddlcook836
Rookie
ddlcook836Rookie
asked in Ask a question.

Still waiting on old number being transferred

Used my PAC code to transfer my old number over. Was told it would be done within 48hrs. We're now 6 days later and I'm still waiting on it being done! 3 times I have been on to the useless chat feature to be told it has been marked urgent and the tech team will get to it. Totally unacceptable. Not great for a first time customer. No-one will tell me how long it's going to take. If I knew it would be this much hassle, I would have went with another company. Total shambles!!!! 

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Kash
iD Mobile Employee
1 year ago
P
Newbie
Philc797Newbie
asked in Ask a question.

data roaming not working in US

Landed yesterday and I am unable to use mobile data.  Please help it seems a number of Idmobile customers have this issue

33
andewhite
Legend
2 months ago
M
Civilian
MothflyerCivilian
asked in Ask a question.

Carrier settings lost after iphone update

My sons iPhone 7 had an update recently and for some reason there were no carrier settings sent.  I’ve tried everything, Apple Store (said it was a network provider issue) multiple resets, new SIM card and still nothing!  End result, he cannot use the phone to make or receive calls.  Is there any way to get the carrier settings sent to the phone?

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Kash
iD Mobile Employee
1 year ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Mind Over Matter: Top Apps to Help You Find Your Calm - Competition

Mind Over Matter: Top Apps to Help You Find Your CalmIt’s been nearly a year since the first national lockdown was imposed and since then, none of us have been strangers to staying at home, away from our peers and in our own company. While some relish the chance to spend quality time developing skills, honing creativity, or simply basking in the relative peace and quiet, for others it’s not so easy.Of course, in the times we’re all currently going through, it’s only natural to occasionally feel overwhelmed, miss our friends and family, and struggle to complete tasks as efficiently as we might. The trick is to take a step back and work on our mental health, not to fully eliminate challenging emotions, but to effectively work past them when they do pop up.Just as you might exercise three times a week to get in better shape physically, practising mindfulness and meditation are great for building mental strength and resilience. Here are our favourite apps to help you achieve peace of mind:

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Emil
iD Mobile Employee
3 years ago
R
Rookie
RG58Rookie
asked in Ask a question.

Changing Voicemail announcement from abroad

Our daughter will shortly be travelling abroad to Australia.  It will obviously be prohibitively expensive to keep using her ID Sim whilst there, so she intends to put the IDMobile sim in an old phone, only use it on WiFi to avoid roaming charges, and get a new Australian PAYG sim when she gets there to install in her other phone.Does anyone know if it is possible to change her VM announcement FROM Australia, as she wants to inform anyone calling her ID Mobile in the UK, of her new Australian number?Customer Services say that it isn’t, but I just wanted to check!

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B
Rookie
1 month ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

Customer notice: Suspected fraudulent textsNews

We’ve been made aware that some customers have received various text messages from multiple numbers, falsely impersonating and claiming to be iD Mobile.Several texts have been sent out to customers and you can see the versions we are aware about below:Text 1:“iD Mobile: We have been unable to confirm your details for this month's payment. To avoid suspension of your line, please confirm your up to date details via the following link: <<link>>” Text 2:“iD Mobile: Your latest payment has been unsuccessful. Please update your details here:  https://bit.ly/3tNuzLK” Text 3:•    iD: Your monthly payment failed, in order to continue using our services please verify your details here: <<link>> Please note these messages are not from iD Mobile. If you receive a message such as the above, do not click the link and enter your details, as these will not be safe.For more information on how to spot fraudulent activity such as phishing, smishing and impersonations, please view

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Will
iD Mobile Employee
2 years ago
C
Rookie
CancuniaRookie
asked in Ask a question.

ID Mobile SIM won't work in Huawei B535-232

First Post on here, so not 100% sure where it should go. As per the title, I have a Huawei B535-232, it works fine with a Lebara SIM, and looks to work ok with a Three SIM, but the iD Mobile SIM is not recognised by the router. I wondered if anyone else has had this problem or if anyone knows if there’s anything special / unique about the iD Mobile SIMS? Thanks

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Mohammed
iD Mobile Employee
1 year ago
G
Rookie
GozzehRookie
asked in Ask a question.

Can't top up or buy a bundle via the website

I am currently trying to buy a £20 bundle but it just keeps redirecting me to my account home page and telling me an error has occurred. I don’t have a card registered but even clicking “add a card” does the same thing. Is there a problem with the website at the mo?  

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Mohammed
iD Mobile Employee
1 year ago
P
Rookie
PwatRookie
asked in Ask a question.

Not registered on Network

After return to UK from EU, phone says "Not registered on Network".Says "Emergency calls only"Doesn’t send or receive texts or calls.Had been working fine before visiting EU and while there for 2 weeks.I’ve tried; closing down and re-starting; enabling Flight mode and returning to normal; enabling mobile data and turning it off;  enabling data roaming and turning it off; scanning for available networks and then selecting “3 UK”.Network signal strength is 2 or 3 bars.Device is Samsung Galaxy Ace S3 GT-S7275R, running Android 4.2.2.I am reasonably IT literate having taught it till 5 years ago.Advice please.

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Mohammed
iD Mobile Employee
11 months ago
L
Rookie
laughingmikeRookie
asked in Ask a question.

Refer a friend account input link not working???

Has anyone else had the problem that the link in their email to input their account number for the refer a friend scheme for the Currys vouchers takes them back to the registration page rather than to an account number input page?TIA

31
Tom
iD Mobile Employee
1 year ago
fauvehound
Newbie
fauvehoundNewbie
asked in Ask a question.

voicemail no longer working after shortening ring time

Since shortening the ring from 30 to 20sec,  voice mail not working - says number not recognised. Have tried all the suggestions on site and have been to Carphone warehouse they cant help, any suggestions.

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C
Rookie
1 year ago
S
Newbie
spluffNewbie
asked in Ask a question.

Refer a Friend Not Working

I have just wasted 1.5 hours trying to resolve issue with refer-a-friend using the online chat and i am going crazy.  I referred my mum who signed up via link, she joined id and received an email to click a link to submit account number for refer-a-friendClicking this link goes to the original refer a friend page where you enter email to start refer a friend process AND NOT a page to enter account number.  Can someone please help 

30
Kash
iD Mobile Employee
8 months ago
Andyp7100
Newbie
Andyp7100Newbie
asked in Ask a question.

Unlocking old iPhone phone for family member

i had an iphone 6s on contract with ID which i have since upgraded (still on ID...and due to upgrade again at end of year ! ).  I would like to give the old iphone 6s to a younger family member who has a Sim card from another network. Is it please possible to unlock it, so that they can use it.? The code for the phone is REMOVED any questions,  my email is REMOVED  Many thanks Andy

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Kash
iD Mobile Employee
2 years ago
Fleetwood
Rookie
FleetwoodRookie
asked in Ask a question.

S22 Upgrade - Minimum Trade In Value

I’ve recently upgrade from a Samsung S7 Edge with ID Mobile to an S22.  ID mobile had a big offers section stating minimum trade in of £150 for you old phone in any condition. However, in the Order Confirmation email received from ID Mobile, the trade in value is estimated at only £40, so now panicking that I’m only going to get £40 and not the £150 minimum I was expecting. Anyone else have any experience of this and know whether they do honour the minimum or you end up getting a reduced amount? Cheers

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Mohammed
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Where to get help and support from iD Mobile

Want to manage your account, have a general question or need an answer urgently? We offer different types of support depending on what you’d like help with. Take a look below to find out more.   I want to check my allowances, manage my iD account or make a change to my plan. Go to the iD Mobile App or My Account online You can view your bills, buy an add-on, set or change your Bill Cap, make a manual payment or amend your Direct Debit details, change or upgrade your plan and lots more. Here’s an article on ‘What you can do in the iD Mobile app and My Account online’ Having trouble registering or forgotten your login details? Check out this troubleshooting article.   I need some information on how to do something or want to know how something works. Go to the iD Community If you’re viewing this article, you’re already on the Community – welcome! The community is jam-packed with information about how your iD Mobile plan works. You can find out when you get billed and how bill

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Mohammed
iD Mobile Employee
8 months ago
T
Newbie
Tony GNewbie
asked in Ask a question.

EU Roaming - 4 months or "roam like at home"

Hello, we are UK residents and own a place in Spain, spending as much time as we can there within the 90 days out of 180 days EU rules.Our unlimited plan began in January 2021, so your current 30 gb usage policy appears not to apply.One section of the ID Mobile policy refers to spending more time abroad than in the UK over a 4 month period and another section of your policy refers to data use, i.e. using more UK data in a 4 month period than in the EU.Is your policy based on data usage in the UK/EU or on the months spent in the EU?Thanks for your help,Tony G 

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Kash
iD Mobile Employee
2 months ago
E
Newbie
ei3014Newbie
asked in Ask a question.

£45 Amazon/Uber eats/Tesco Voucher not received (Gift Cloud)

Hi,On 3rd December 2022 I signed up to ID mobile following links from Money saving expert with the offer of a £45 Amazon / Uber Eats / Tesco voucher. Nearly three months has passed - but no sign of the promised Voucher.Has anyone else got a similar experience relating to this voucher, and were you able to successfully resolve it ?  If so please share.Thanks in advance.Geoff

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allstontowers
Newbie
9 months ago
M
Newbie
MrsKB1982Newbie
asked in Ask a question.

Anyone else unable to log into ID mobile app?

I see this is a recurring issue, but today when I attempt to open the app, I'm diverted to a Web page to "re-register." Upon doing so, I'm asked to add my mobile number, then get an error message "oops, something went wrong." Anyone else? 

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D
Newbie
16 hours ago
Terms & Conditions
Why iD Mobile?