Accidentally entered wrong mobile number when requesting to keep my existing number with my new id sim . What should I do?

  • 8 September 2020
  • 3 replies

I requested to keep my old existing number with my new sim and entered the PAC code and other details but accidentally typed wrong mobile number . Can i request again as i tried but nothing happened ?

3 replies

Userlevel 7
Badge +9

Hello @kdjijadoijiodj,

The Port won’t complete.

In this case, you should be able to log into your account, click My Services then Keep your number to re-process this.

Can you try this for us?




I havent made an account so should i just make one ? i havent been with id mobile before

Userlevel 4
Badge +6

Hi @kdjijadoijiodj,


Yeah, if you create an account and follow Mohammed’s advice, you should be fine. 


Please let us know if you run into any other issues though.