activate new sim when forgot id login password

Hi,

i am getting very frustrated and really concerned about my account.  I appreciate you messaged to let me know you had contacted me directly with help for my issue however I am unable to find this at all and still have the same problems.  I am getting messages about my payment being overdue and a collection advice notice which is really stressing me out!  I am well aware of my account being overdue but this is one of my issues and as the direct debit was cancelled in error and I am unable to sign into my account due to have forgotten the password and ID mobile system sending me a verification code which I can not receive as my sim is not activated so it is being sent to my mobile which is emergency calls only and not accessible at all!  I am happy enough to pay my monthly bill even though I am paying for a service I am unable to use which was the same situation last month but I can not pay my bill! I can not remember how I managed to pay my bill last month but it was paid all be it late! Please can you help me atleast get my bill paid by sending me the number I can call from my landline and if the other issues of not having my online account and unable to activate my new replacement SIM card are not fixable until the lockdown is lifted I can live with it although not happy !  I want to pay m pay bill today, please help!  I really hope these issues will be taken into consideration when everything is back running normal? 

Jill

Hi, 

Thanks for replying to my issue however I don't know how to see direct replies?  You are the second agent who has sent a direct reply but I'm sorry I just don't know where I'm supposed to look to see them?  Please help?

thanks

Jill