https://www.idmobile.co.uk/shop/pay-monthly/sony-xperia-xz1-compact
JK
Best answer by Mohammed
View originalBest answer by Mohammed
View originalI’m thinking the same as Yarrick - the vagueness from the company (not an individual attack on anyone) by the choice of locking or not locking seemingly ‘random’, does no good for your service, and puts CPW as owning party in a bad light too.
I suspect some other firms sell unlocked, refurbished or new, phones, and I know Three has had this as policy (every mobile, PAYG or in a contract, is unlocked) for some years.
The phrase “we’ll look into unlocking” is yet another “vague” description.
Surely you can state a POLICY on unlocking. Does it depend on someone having exceeded, say, half of their contract period, or the whole contract (I am not a customer so have not looked too closely into getting a phone and contract… and the “will it / won’t it” be locked situation means I don’t plan to waste my time even trying to determine if there’s any phone that I might want.
I know CPW has quite a few PAYG phones but require a £10 quid top-up… If CPW staff insert a SIM and the phone gets locked (when I may already have a SIM I plan to use), then I’d be quite unhappy. Given the odd policy situation of iD Mobile, I cannot now imagine CPW will be any better.
Poor situation, leaves me distrusting the company with wishy-washy policies like this.
PS by “wishy-washy” I mean a lack of clarity.
Please be clear… eg:
A) all phones are locked. They can be unlocked after X months / completion of contract.
or B) all phones are unlocked and your SIM can be used with any other phone, it is not tied to the phone we supplied.
See how much clearer either of those would have been as a policy.
Hi
It’s easy to see where you’re coming from on this, and we’re sorry for coming across as very vague with the information given.
We’ve passed on the feedback internally on this to have this looked in to in hopes we can give more clarity on the subject going forward.
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Speaking personally from my own observations. Some policies change over time as the mobile industry evolves. So sometimes it’s safer to not make a strong statement on certain things to prevent causing further problems down the line.
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