Bank Declined Order

  • 29 July 2020
  • 1 reply

Hi I just joined via uswitch and my bank declined the initial £49.99 for the handset what do I do now? 

1 reply

Userlevel 6
Badge +8

Hi there @Sdevlin85 

Have you had any emails from ourside regarding the order?  Or was it cancelled before it could be completed?

If it’s the latter, then you should just be able to re-try placing the order.  Though maybe check the funds are available in your bank and respond to anything they may have sent you if they had blocked the previous order due to a potential fraud risk or anything.