My phone is currently not working and i cannot log into my account as i cannot get a security code on my phone. How can i speak to someone to resolve the issue im having?
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
I am having the same issue! Please can you send me a security code - I need to make a payment.
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Hi
Please contact Live Chat team are available for account related support.
They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.
Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.
Regards
AklimaÂ
Hi
I have been on live chat a number of times but I still can’t access my account. I have misplaced the phone and need to pay what I owe - who’d have thought making a payment could be so difficult!! Call centres are closed and I can’t get into the account online so stuck hugely! I don’t want to end up with a black mark on my credit history but am struggling to know what to do next.
Thanks
Bev
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Hi
Can you please advise me what the live chat team said?
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Aklima
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