Cannot log on for the first time using the app

  • 19 May 2020
  • 1 reply

The app wont let me register as it says my details are incorrect.

The phone number is correct,last name,and the date of birth. I have tried both the I'd mobile number and my old number which I changed over. Neither are working. 

Not sure what else I can do?

1 reply

Userlevel 3
Badge +2

Hi @Amydorman 

Welcome to iD Community.

Please can you give it one more try.

 If you still having issues please contact our Live Chat team who are able to assist with account related support.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.