Best answer by Mohammed
View originalCannot receive calls
I am pretty sure that this will fix itself in a few days. When you port your number it can take few days for everything to work. Keep trying rebooting your phone and maybe switch on and off airplane mode few times in-between.
If things still don't work by Monday try contacting live chat team and see if they see in the system if everything is okay.
Regards
When did you port your number over to us? It can take up to 48-hours to complete fully and if done over a weekend, it'll not be completed until the following Tuesday.
Also, I have merged all four of your posts as they belong to the same issue. Please only make one post per topic as this will make it easier for someone to offer assistance.
Ryan
HelloÂ
Sorry to hear you are having issues with receiving calls still.
If you could please contact us as we will need to investigate this further and raise this to our Technical Team. This may be due to a partial port which has caused the issue.
We can't do this here as we need to request some personal details, so email us on the above.
Please also include your Community Username as well as a link to this topic https://community.idmobile.co.uk/getting-started-20/cannot-receive-calls-30228 advising you were directed to email from here.
Mohammed
Cheers
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