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Cant find my phone number


So I ordered and picked up my new phone online in carphone warehouse. I can't find anywhere my new number or transaction number. All I have is my order number on the email confirmation and dispatch. Is there anything I'm missing to get it.

 

Thanks.

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Best answer by Mohammed 13 July 2020, 13:26

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11 replies

Userlevel 4
Badge +10

Did you manage to register the account @Jacklyn93?
If not you can do so here: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

If you run into any issues though, please let us know here.

Take care.

Userlevel 7
Badge +10

Hello @Jacklyn93,

The number should be on the packet the SIM Card came in.

You can find your mobile number also by putting the SIM into the phone and ringing a friend or family and getting them to confirm.

 

The Transaction number should only be needed for the switching of your old number.

You can do this without the transaction number also on a different form.

 

Simply register for an iD account

Log-in

Click My Services

Click Keep your number

 

Mohammed

 

Hey, I've gotten my nymber now from carphone warehouse but its not letting me register. An error keeps popping up when registering the sim or for an account. I cant call anyone until my sim is registered 

Live chat is broken-

 

There seems to have been a network issue that has interrupted our chat session. Please close the chat window and start a new chat.

 

Getting it repeatedly

Userlevel 7
Badge +10

Hello @Niamh H,

What is it you needed help with?

It’s possible your coverage/signal/WiFi is too weak to mainatain the chat.

 

Happy to look into any issues you’re facing or PM you if needed.

If you can give us a bit of information on this.

 

Mohammed

 

Finally worked later yesterday, and this was wired all the way.

I also have not received my number and is not in my SIM card paper work or on email I am yet to call carphone warehouse what shall I do 

Userlevel 7
Badge +4

Glad to hear it worked @Niamh H 

 

If you need help with anything else let us know!

 

Tom

Userlevel 7
Badge +4

Hi @Jack Richards-Webster 

 

If you’re unable to locate your new iD Mobile phone number in any emails or paper work we’ve sent you please get in contact with on either Facebook, Twitter or the iD Mobile Live Chat so we can help locate it!

 

Tom

Userlevel 7
Badge +10

Hello @Jacklyn93,

 

What error are you getting when trying to register?

Have you tried a different browser?

 

You’ll need to enter:

 

The account holder’s last name 

Mobile number

Account holder’s date of birth

 

Account holder = person who purchased the contract, not the intended user

 

Let us know how you get on and what error code you receive.

 

Mohammed

 

Hi I got sorted. One day just started working. 

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