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Change my number

RGB
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Hi, I need to change my number to a new one - urgently. I have read on the community that you recommend to call 7777 but due to covid 19, the call centres are closed. Please can you let me know what I can do? 

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Best answer by Nikhil P 2 April 2020, 11:04

Hi @RGB,

I have sent you a direct message with some further information. 

Thanks,
Nikhil

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15 replies

Nikhil P
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Userlevel 4
Badge +2

Hi @RGB,

I have sent you a direct message with some further information. 

Thanks,
Nikhil

MIKEYWHITTO
Rank

Where is this message

A
Rank
Userlevel 3
Badge +5

Hi @MIKEYWHITTO 

I have sent you a private message. 

Are you able to access this?

Regards 

Aklima  

Please do not message me directly, as this is currently not being monitored.
A
Rank

Hi

could you please msg me as I am wanting to change my current mobile number to a new one. Everything with regards to my contract can stay the same, I am just wanting a new number.

thank you

A
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Userlevel 3
Badge +5

Hi @AlanP 

 

I have sent you a private message with more information. 

Regards 

Aklima

Please do not message me directly, as this is currently not being monitored.
B
Rank

Aklima could you please message me too, I need to change my number.

 

Thank you.

Will
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Userlevel 6
Badge +8

Hi @Barbara Rhodes , I’ll drop you a PM with some info right now.

 

Cheers,

Will

C
Rank

i also need to change my number urgently. thanks 

P
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Userlevel 4
Badge +2

Hi @Cvondee 

A Number Change and carries a charge of £25.00. 

If you have a Crime Reference number and changing numbers due to this, we can waive the charge.

I’ve sent you a direct message with further information.

Pearl

 

I request not to message me directly, as this is currently not being monitored.
C
Rank

I would also like to change my number urgently please 

can anyone help me with this please?

thanks

P
Rank
Userlevel 4
Badge +2

Hi @Claire12345 

A Number Change and carries a charge of £25.00. 

If you have a Crime Reference number and changing numbers due to this, we can waive the charge.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
ARahman
Rank

I’d like urgent change my number.

Kevin
Rank
Userlevel 6
Badge +9

Hi @ARahman 

The quickest way to get this request in would be by contacting our Live Chat Team (here).

If you have any trouble with that, then please let us know here and we’ll message you further if need be.

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
L
Rank

I have the same number as someone else and need to change as I keep receiving their calls and them mine

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Lucymorton3,

Can you clarify?

It’s not possible for 2 SIMS to have the same number.

Have you just joined iD Mobile? Did you port your number or using a new one given to you?

 

Mohammed

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’

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