Solved

change SIM shipping address

  • 3 October 2018
  • 3 replies
  • 156 views
Mag
Rank
hello,
It was very silly of me, but i put wrong flat number and now my sim card will be shipped to the wrong flat, i cannot see any option of changing that. also i was not able to connect with ID mobile via chat or phone. i could go to the guy downstairs and tell him that he is gonna get my sim card, but i would really appreciate if i could just change it.
thank u for all ur advice

Mag
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Best answer by Mohammed 5 October 2018, 16:33

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3 replies

Mohammed
Rank
Userlevel 7
Badge +10
Hey @Mag,

We can't change it after it's been dispatched but can look at sending out a replacement SIM to you.

If you haven't already gotten this issue resolved via intercepting the delivery of the SIM, we're happy to do this.

What I'll do is send you a PM with how you can get in touch with us another day so we can help.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mag
Rank
thank u so much, actually i think i am fine, the flat to which its gonna come turned out to be empty but i talked to the manager of the building and he said i will be able to get the post.
once again thank you for ur reply
Mag
A
No problem @Mag,

Glad to hear you've managed to get it sorted.

If you need any more help please do let us know.

Jade

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