Question

changing my ID mobile number to my old number

  • 27 June 2020
  • 1 reply
  • 35 views

Hello

I would like to change my ID number to my old number. I have received a PAC code from my old network and will expire soon. I have filled the application form, however when it comes to the last name field box it says that it is invalid. I think this is because my last name is only 2 letters so it may be too short. I am not sure but I would like to know why this has happened and if this can be solved.

Many thanks


1 reply

Userlevel 7
Badge +10

Hello @Khadeejah_786,

 

Try logging into (or registering for) the iD app/account.

Once registered/logged in, you can click My Services then Keep your number

Submit your PAC from this screen.

 

Or do you mean you’re having trouble registering for an iD account?

 

You can also try this page if you have the transaction number: https://switching.idmobile.co.uk/

 

Mohammed

 

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