Contract Change

Hi @Khalida70 ,

Welcome to the Community.

Is this a new contract you've just purchased from us? We'd like to help you get registered on your iD Account.

You can change your plan once every 30 days when you login to your iD Account. 

Follow the steps below to register:

1. Download the iD Mobile app or visit My Account online.
2. Select the register tab.
3. Enter personal details -
   1. Mobile Number (Number active on your SIM).
   2. Account holder’s last name (Last name of person that purchased the account)
   3. Account holder’s date of birth (Last name of person that purchased the account)
   4. Click Submit.
4. Enter Security code –
   1. We’ll send you an 8 digit security code via SMS. (This can take a few minutes to come through, if you don’t receive your code within a few minutes, then select ‘resend code’).
   2. Enter the 8 digit security code
   3. Click Submit.
5. Enter Login Details –
   1. Enter a valid email address. (This email address will be used as your username to log in, so it is important to use one that is valid, and that you remember).
   2. Re-enter email address.
   3. Enter a password that you would like to use to log in.

• The password must meet the below requirements;

• Minimum of 8 Characters
• Minimum of 1 capital letter
• Minimum of 1 number
• Minimum of 1 special character e.g. @! $

In the left top corner tap menu button then go to "My Account" there you will find option "change my plan" . It will walk you through the process of changing it as soon as you will be eligible to do so :)

Let us know how you get on.

Pearl