delivery email is incorrext

  • 18 April 2020
  • 3 replies

I’ve ordered a phone with a different email address by accident please can you change this to see if I have been accepted for the phone ??  

3 replies

Userlevel 4
Badge +2

Hi @Laneamy2606 

Welcome to the iD Community.

I’ve sent you a direct message with further information.


Hi , I changed my e mail address half way through my contract and can’t log in now , and can’t get any messages from ID  also saying wrong password , tried phoning but there is no digit for this problem 



Userlevel 3
Badge +5

Hi @LynnChambers58, have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.


Thank you,