Two days ago i ordered a sim and entered all the correct details. A couple of hours later I got email to say that the order had been cancelled as i had failed the security checks.
I called into CPW on the way home from work and the assistant did his best but was unable to solve the problem. I phoned 7777 and TBH was useless. Trien online chat and was told to phone 0800 sales number. The person who answered was better but the only suggestion was to call Experian to see if there was anything on mu credit file. So i signed up to see my credit report and have a perfect 999 out of 999!
Ok i thought let's see if my wife can order one so went through the order process carefully making sure everything was ok. Today she got the same email to say failed security check.
What is going on?
Best answer by Mohammed
Sorry to hear that. We wouldn't expect your credit report to be of an issue here for a failed security check. As it's been clarified above what may have caused this.
We apologise for any inconvenience that may have been caused!