Question

Faulty New Handset

  • 21 April 2020
  • 5 replies
  • 57 views

My phone is less than a month old and continually black screens, I have done factory and hard resets and this doesn’t improve things.

 

How do I get this handset fixed or returned and there are no shops open?


5 replies

Userlevel 3
Badge +5

Hi @BazBay 

Sorry to hear about this. 

I have sent you a direct message with more information.

 

Regards

Aklima

my phone is brand new just came today and I contacted Apple and they said I have to send it back for repairs??? it’s a brand new phone not even a day old!!! can I not get a replacement hand set from you guys? 

Userlevel 6
Badge +8

Hi @Miacoaks, sorry to hear about your new iPhone not working as expected. What exactly is the nature of the fault?

 

Regards

Will

The phone just won’t turn on. It’s been fully charged and just shows an Apple logo. I’ve spoken to Carphone warehouse and Apple and both have said I have to send it off for repairs 

Userlevel 6
Badge +8

That won’t be the case if it’s only a day old @Miacoaks , we’d look at exchanging that for you if you’ve bought it through us. I’ve dropped you a PM with more details.

 

Cheers,

Will

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