• 14 December 2019
  • 3 replies


3 replies

Userlevel 6
Badge +8

Hi there @Robert1994 

Is there anything we can we help answer here for you?

Hello I have lost my phone with the sim card and I can't get hold of costumer service what should I do to get a new sim?

Userlevel 3
Badge +5

Hi @Denisaskalkosova83 

Sorry to hear this.

Please contact Live Chat team are available for account related support.

They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.