Question

Help sort PAC code transfer issue "the iD mobile number, last name or transaction number is incorrect. Please contact customer services"

  • 26 March 2020
  • 1 reply
  • 120 views

I have submitted my PAC request online and it submitted successfully. I have since received 4 text messages to my new phone stating "We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number is incorrect. Please contact customer services www.idmobile.co.uk/contact-us".

However when I click the link it says Sorry page not found. I also cannot call anyone due to the call centre and the online chats currently being closed due to the coronavirus lockdown.

Please can someone help me or advise who I can contact to get this sorted?

My PAC code from my previous contract expires soon so I want to get this sorted ASAP. 

Thank you in advance!


1 reply

Userlevel 7
Badge +9

Hello @Milosh,

 

Sorry to hear that.

 

We’d only be able to check the error/progress of this by accessing the account which isn’t something we can do from here.

 

If you email us we can look at picking this up for you.

 

Please include your community username: Milosh as well as:

 

  • Your full name
  • Full address with postcode
  • iD Mobile number (both temp and the one you’re porting)
  • Date of birth
  • PAC code used

 

Mohammed

Reply