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Help to keep my phone number when switching to ID

  • 27 September 2020
  • 4 replies
  • 50 views
W
Rank

Hi,

I have completed the form on the ID Mobile website twice now so that my daughter can keep her old number now that I have switched her phone to ID Mobile. We have got the PAC code, the transaction reference from the receipt and the PORT code. The webite said “request submitted” both times but then nothing happened.

What am I doing wrong please ?

Thanks

W

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Best answer by Rory 3 October 2020, 14:01

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4 replies

Ryan
Rank
Userlevel 6
Badge +10

Hey @WLipp56972,

After submitting the request, it will take up to 2 days for the number to come across from the old network. As that time has now passed, has the port worked? If not then please let us know and we’ll look into this further for you.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
W
Rank

Hi Ryan. Thanks for your reply. Nothing has happened so could you look into this for me please ?

PAC code [EDIT]

Port [EDIT]

Old No want to keep - [EDIT]

New ID Mob no - [EDIT]

it would be great if you could sort this out for us please.

Thanks

WLipp56972

 

Rory
Rank
Userlevel 5
Badge +6

Hi there, I’ve edited your previous post as it contained personally identifiable information. Instead, I’ve dropped you a private message and we’ll take it from there.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
W
Rank

OK thanks Rory

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