Question

How do I leave ID Mobile and cancel my contract you have no customer service? No contact details.

  • 10 September 2020
  • 7 replies
  • 2933 views
I
Rank

Trying to onboard … PAC issue … no customer service on phone, or live chat.

Want a complete refund and cancellation as service unsatisfactory. 

 

If not forthcoming I will complain to OFCOM as no contact details is atrocious.

 

 

7 replies

I
Rank

FYI I’ve written letter to the complaints department

Will
Rank
Userlevel 6
Badge +8

Hi @idmobile_disapointment,

 

What is the specific issue you’re experiencing regarding bringing a PAC code into us? Is there an error message that displays at all?

 

Will 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kirsten Woodcraft
Rank

I cannot log in … I have tried repeatedly including changing my password ..

Kash
Rank
Userlevel 7
Badge +7

Hi Kirsten,

Are you definitely registered? If you have a new SIM deal you’ll need to make a new account.

However if you are having issues with logging in after changing the password, please contact us via Live Chat, Facebook or Twitter and the team can help you out.

 

Regards,

 

Kashif

iD Mobile

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Norrie Doogan
Rank

Id mobile are the worst rip off company i have ever encountered.No phone contact and immpossible contact.Horrible experience

andewhite
Rank
Userlevel 8
Badge +9

Id mobile are the worst rip off company i have ever encountered.No phone contact and immpossible contact.Horrible experience

Well iD Mobile don’t claim to provide telephone support - their web site is clear they’re online only for help & support.

 

andewhite
Rank
Userlevel 8
Badge +9

Id mobile are the worst rip off company i have ever encountered.No phone contact and immpossible contact.Horrible experience

You can contact iD Mobile for help & support by:

The iD customer service agents work 9am - 8pm on weekdays, and 9am - 6pm at the weekend.

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