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How do I start a live chat?

  • 3 October 2018
  • 6 replies
  • 6567 views

ow do I start live chat
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Best answer by CFHeadphase 3 October 2018, 13:26

The mechanism for starting a live chat is a little iffy. Go to this page:

https://www.idmobile.co.uk/help-and-advice/contact-us

The button to begin a live chat session only appears when there is an operator free,
code:
 so you may have to refresh the page for a while before you can get through to someone.


[edit]
You do not need to refresh the page, just wait on the page and as soon as an agent is available, the button will turn Blue.

Mohammed
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6 replies

Userlevel 1
The mechanism for starting a live chat is a little iffy. Go to this page:

https://www.idmobile.co.uk/help-and-advice/contact-us

The button to begin a live chat session only appears when there is an operator free,
code:
 so you may have to refresh the page for a while before you can get through to someone.


[edit]
You do not need to refresh the page, just wait on the page and as soon as an agent is available, the button will turn Blue.

Mohammed

my phone is not working for 5 days

my sim is not working

Userlevel 3
Badge +5

@nasera seghir 

I have sent you a private message with more details. 

 

Regards 

Aklima 

Want to change my data REMOVED

Userlevel 7
Badge +9

Hello @Rory2015,

We’ve removed your personal info.

 

You can submit a plan change via the iD app/account.

 

Mohammed

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