I'm starting to regret signing up with this company just because it was the best on offer cost wise.
Trying for 2 days to contact them and have tried chat, telephone, and facebook messaging!
I have no service as I got a new iPhone and the ID Sim does not work in it. It's a problem their end and they know about it but I can't get in touch with them to get a new sim. Pathetic customer service really but I suppose you get what you pay for.
Anyone know either how to get a new sim or know any resolution to the iPhone xs problem?
Thanks
C
Userlevel 4
+10
Hello there @Ceemac62
We're terribly sorry to hear you've struggled to reach us yesterday.
Occasionally our phone lines and Live Chat team can be busier than usual, but all the details for how to reach them are available here: https://www.idmobile.co.uk/help-and-advice/contact-us
Our Social Media Team are in the office from 8 am - 8 pm during the week.
9 am - 5:30 pm on weekends.
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk
We're usually able to get back to any of the messages within an hour of sending (during our office hours). So we should expect by now someone will have picked up any messages you've sent to us.
If that has not been the case, please feel free to DM me with a link to your message if possible and we'll have that investigated.
Kevin
We're terribly sorry to hear you've struggled to reach us yesterday.
Occasionally our phone lines and Live Chat team can be busier than usual, but all the details for how to reach them are available here: https://www.idmobile.co.uk/help-and-advice/contact-us
Our Social Media Team are in the office from 8 am - 8 pm during the week.
9 am - 5:30 pm on weekends.
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk
We're usually able to get back to any of the messages within an hour of sending (during our office hours). So we should expect by now someone will have picked up any messages you've sent to us.
If that has not been the case, please feel free to DM me with a link to your message if possible and we'll have that investigated.
Kevin
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