Question

I've received a Welcome email but no SIM card

  • 26 June 2020
  • 1 reply
  • 48 views
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I’ve received a Welcome email but no SIM card.

 

  1. Does this mean someone else has activated the SIM card can the be checked?
  2. Why has the billing cycle started when I have not got the SIM card, will this be reset when I receive the SIM card?
  3. Where is the Live Chat that I can supposedly get immediate help from?

1 reply

Mohammed
Rank
Userlevel 7
Badge +10

Hello @DruidsNectar,

 

The SIM is activated upon dispatch not manually done by the customer, so no one else has received it and activated it.

SIM cards take 2-3 days to arrive but can be delayed sometimes.

 

Have you received the SIM since?

 

Live Chat can be found here:

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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