Getting started with iD.

Getting started, keep my number, phone settings, SIM cards, delivery and returns

  • 180 Topics
  • 1,214 Replies

180 Topics

iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Getting started with iD.

Switching to iD?

Switching to iD can save you money, because it stops you being charged for your old and new contract at the same time.Once you’ve received your SIM card, switching to iD is simple. Here’s what you’ll need: PAC (if want to transfer your number to iD) or STAC (if you want to switch without your old number):Using your old SIM, text PAC to 65075. Your PAC will then be sent to you by text. Using your old SIM, text STAC to 75075. Your STAC will be sent to you by text. Existing mobile number:This is the mobile number from your old network - even if you’re not looking to keep it.Transaction number:This is a 9-digit number that can be found in your ‘order complete’ email or on your paper invoice. Here’s a few examples of where you can find your transaction number: Purchased from idmobile.co.uk: Order Complete Email (Example)   Purchased from Carphone Warehouse:Carphone Warehouse Contract Summary Email (Example)  Purchased from e2save mobiles:e2save mobiles - Contract Summary Email (example)  Pu

9692948
S
Civilian
8 hours ago
S
Newbie
Suby SamuelNewbie
posted in Getting started with iD.

e SIM

Common guys we are in 2024 and we are still waiting for an e-sim from long I promise you guys you are going to loose customers because of this and of course me too sorry 

5
Kash
iD Mobile Employee
1 day ago
C
Newbie
CJGOUGH5Newbie
asked in Getting started with iD.

I'm feeling completely lost!

I registered with iD Mobile last night as the Plusnet Sim-only mobile service is very sadly closing and iD Mobile is a Which Best Buy, but I now feel completely lost! I have questions to ask about my new account, but I can’t phone anyone or contact anyone via Twitter or the app and now feel abandoned. I set up a direct debit and requested my PAC from Plusnet, but now feel stranded as I don’t know what happens next. I would feel more confident if I could at least access my account or an app, but neither of them are currently available… I am beginning to wonder whether I should have opted for one of the Big Names in the industry, but iD Mobile looked like what I was looking for. I read that there is lots of online support available, but I’ve yet to find it!Can someone please reassure me that I will be supported and will eventually have an account to access as I currently feel that I might have made a mistake? Thank you!

12
Kash
iD Mobile Employee
8 days ago
Wheelin77
Newbie
Wheelin77Newbie
asked in Getting started with iD.

App not working

Hi, I've updated the app but am having lots of issues with it from logging in to not being able to view upgrade deals. The old style app should of been left alone, it worked fine 😡😡

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Kash
iD Mobile Employee
8 days ago
C
Newbie
CcoatsworthNewbie
asked in Getting started with iD.

RCS chat

RCS chat showing wrong number. tried to reset but still shows as Id mobile number and not transferred number from old network. anyone know how to reset it?

3
Kash
iD Mobile Employee
9 days ago
Donna Armstrong
Newbie
Donna ArmstrongNewbie
asked in Getting started with iD.

My number was fraudulently ported to another network and Its been nearly 14 days and ID mobile still hasn't sorted this

Please Help… I am losing my mind over this.  Firstly someone hacked my ID mobile account and requested a PAC code to port to another network.  As soon as my I knew there was an issue I contacted ID mobile.  This was almost 2 weeks ago and even though a new sim has been sent out and the PAC number has been retrieved back from another company.  I still can not get onto the network.  despite the numerous online chats and promises of “it will be another 48 hours our tech team are dealing with it”  nothing is happening.  I have asked on many occasions for the Tech team to contact me.   I am just going round in circles.  

19
Tom
iD Mobile Employee
11 days ago
George Bernard Bright
Newbie
George Bernard BrightNewbie
asked in Getting started with iD.

watch 5

Hello all, I wonder if you can set up a plan in a Samsung watch 5? I used to be with o2 previously. Thanks all.

4
Tyler
iD Mobile Employee
13 days ago
Mack Gordon
Newbie
Mack GordonNewbie
asked in Getting started with iD.

PAC Code

I’m trying to get my pac code submitted to get my old number in use. But it’s not submitting and saying try again. All details are correct.

3
Tyler
iD Mobile Employee
13 days ago
L
Newbie
LauraBinnionNewbie
asked in Getting started with iD.

issue with sim

Does the sim only work.in phones. I want to put it in a Wi-Fi device 

2
Tom
iD Mobile Employee
16 days ago
David Frank
Newbie
David FrankNewbie
asked in Getting started with iD.

new app

Have tried registering on new app, fails, with opps something went wrong after entering mob no, surname  and dob, keeps sending reg code but as it fails, does not progress to enter itnot a good start for new app!!!!!!!!!!

2
Tom
iD Mobile Employee
16 days ago
R
Newbie
RaggybearNewbie
asked in Getting started with iD.

Porting PAC code problem

I’m trying to submit a PAC code and getting a “Something went wrong!” message. I believe all my details are correct. Please help.

12
Tom
iD Mobile Employee
16 days ago
4
Newbie
4FatSnakesNewbie
asked in Getting started with iD.

Transaction Number - I’ve not received it

Hi,I’m new to iD Mobile and I’m very frustrated! I can’t find my Transact 9 digit number! I haven’t received a welcome email either with all my details on. It’s not in my spam/junk either.  I have my PAC code. I know where to go to put the details in for this (after much researching!) but I now need this other number.  iD please help ASAP! I have till the 27th April to get my number transferred. I don’t want to regret leaving my previous provider!   

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4
Newbie
19 days ago
Angelina Jascenko
Newbie
Angelina JascenkoNewbie
posted in Getting started with iD.

Keep my number link doesn't work

I am a new customer, Keep my number link doesn't work, I want to keep my number.

1
Tyler
iD Mobile Employee
19 days ago
Worried
Rookie
WorriedRookie
posted in Getting started with iD.

Delay in Porting

Have been reading about so many number porting issues, seems to be a bit of a lottery, as my wife and son have had no problems so far. I should have had my Vodafone number ported to iD yesterday and even though my Vodafone number and account has disconnected, porting has yet to happen. Contacted various live chat agents yesterday (got cut off twice) who after suggesting it was a PAC issue with Vodafone, later admitted there was a “porting issue!!” found on my account and that Technical team would expedite my problem but take up to 48hrs to resolve. I did lodge a formal complaint last night which takes up to 7 working days to be looked into! My question is has everyone had their porting issue resolved eventually or should I be considering the fact that my old number is lost forever and I will have the laborious task of informing everyone I have contact with of a phone number change.

14
Kash
iD Mobile Employee
25 days ago
Oldrocker
Rookie
OldrockerRookie
asked in Getting started with iD.

Currys voucher

Hi I started a new contract with a Google pixel 7 a week ago and part of the deal was a Currys £100 voucher, any idea when and how I should receive it please?

34
Kash
iD Mobile Employee
25 days ago
Catherine Macdonald
Newbie
Catherine MacdonaldNewbie
asked in Getting started with iD.

sim

Hi I ordered a new sim for my husband and sky sent me the pac code I sent it over to ID over a week ago and it was meant to be changed over on Thursday to his own number but it hasn’t happened,really don’t know what to do.

5
Kash
iD Mobile Employee
1 month ago
T
Newbie
TimborjNewbie
asked in Getting started with iD.

PAC code problems

Hi. I got my pac code and my old number has transferred over no problem.  However on the ID Mobile app it is still showing the ID mobile number that I was given and not my transferred old number. Can anyone help? Thanks. 

24
Kash
iD Mobile Employee
1 month ago
John E Action
Newbie
John E ActionNewbie
asked in Getting started with iD.

mifi router

Can I use an ID mobile mifi router?  If so how do I set it up?

3
Kash
iD Mobile Employee
1 month ago
B
Newbie
BriBNewbie
asked in Getting started with iD.

moving from 3 mobile

is it easier moving to iD to 3 as iD use 3 network?

2
Kash
iD Mobile Employee
1 month ago
Muhammad Anas
Newbie
Muhammad AnasNewbie
posted in Getting started with iD.

Buy a new sim with plan

I want to buy a new SIM with a plan of 12 month or a month. I need assistance from your side to help me to find out which is best one?

1
Tyler
iD Mobile Employee
1 month ago
Jon Davis
Newbie
Jon DavisNewbie
asked in Getting started with iD.

Samsung Z Flip3 5G

Hi.  I just signed up with iD on a SIM only contract.  I have a Z Flip 3 and am assuming it’s compatible for WiFi calling and 5G on the ID network?  I can only see mention of the Flip and the Flip 5 models in all the ‘compatibility’ lists I’ve found, but mine worked for both on my previous network (O2).Can anyone advise?

1
Tyler
iD Mobile Employee
1 month ago
P
Newbie
Pawtelowka94Newbie
posted in Getting started with iD.

When will my port complete?

Hi I moved from Vodafone yesterday. Around 2pm my signal gone and still I don’t have signal on my card . I used my pack code when I bought new card in idmobile . I need my number to use asap . Please help me .

1
Tyler
iD Mobile Employee
1 month ago
H
Newbie
huitson_lNewbie
asked in Getting started with iD.

New phone and sim - sim not working

Hi, I have a new phone and sim. My old number from EE was scheduled to be switched today, but my phone is not reading the sim card inserted, and therefore, there is no network. I’ve tried off and on, taking sim out and putting back in and airplane mode off and on, but to no avail. Please advise. 

9
Kash
iD Mobile Employee
1 month ago
Darren Boycie Wallis
Newbie
Darren Boycie WallisNewbie
asked in Getting started with iD.

How to Claim My Free Pro Buds and Tag 2?

I have just purchased direct from id mobile samsung s24+ , when I try to claim my free buds pro and tag 2 it wants me to upload proof of place purchased,  I have no evidence on my receipt id mobile emailed me.  Just when my first bill is.Thanks 

1
Tyler
iD Mobile Employee
1 month ago
Peter Kay
Newbie
Peter KayNewbie
asked in Getting started with iD.

Port-in

I have been waiting all day for my old number to transfer. After reading some of the conversations I am quite worried.  When will I get my old number active again? 

2
Tyler
iD Mobile Employee
1 month ago
Terms & Conditions
Why iD Mobile?