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Keeping my number

  • 15 October 2020
  • 1 reply
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I have recently bought a new phone form carphone warehouse but want to keep my old number. My dad used to pay for my old phone, which was also with id, but the new one is all in my name and I don’t know how to change this.

How can I keep my number?

PS. get some customer service back on the phone as this is poor

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Best answer by Ryan 18 October 2020, 12:05

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Hi @HannahD11,

We can’t move a number from one iD plan to another I’m afraid, so you would need to ask your dad to port the number away from us and then port it back to your new plan.

Ryan

Why iD Mobile?