Guess what, it didn't happen again, I have been trying to get onto live chat since 6.30pm but chat wasn't available, there seems to be nowhere to send an email and to be frank I am starting to get more than a little upset, I've had my number for over 25 years having moved it a lot of times, I had to move quickly to IDMobile since my provider (TPO) have gone into administration, but they did give me a PAC number, all sent to IDMobile of course and now I am stuck because over the past 25 years a lot of people have my number and there is no way I would want to start again but IDMobile are not giving me a great deal of confidence so far.
Best answer by Kevin
We'd always expect our Live Chat Team to be able to handle or get you answers on anything you bring to them. So theoretically you should not need to feel a lack of confidence in them there, and we'd expect they'll of raised a ticket to have your port looked at by our Tech Team if things haven't happened in the usual timescales.
Most ports complete within 24-72 hours usually.
Other means of contact though would be:
You can email our team at: email@example.com
Though we would need you to confirm your full name, address, mobile number, and date of birth in any email (along with your Community username) for us to help by that method).