Hi yesterday I was given a new Sim but for some reason it still hasn’t activated I have done the activation code as told and it still has not done it and it’s been over 24 hours my other Sim card when inserted into my phone was and saying that there was no service but the new one has been given and says that there is a new Sim inserted. Is there anything I can do to help this?
Hi
Please contact our Live Chat team who are able to assist with account related support.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.
Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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