Question

My number has not transferred yet


My number has deactivated from my old contract but hasn’t transferred over yet


2 replies

Userlevel 4
Badge +2

Hi @Kirsty_cooper 

Welcome to the iD Community.

Please contact our Live Chat team , so they can look into your account.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

Badge +10

@Kirsty_cooper

Turn your mobile off and then back on again a few times.

Your new services should start to work within the next 12-24 hours.

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