New contract connected but still have not collected the phone?

  • 2 April 2020
  • 1 reply
  • 48 views

Hi I have received a letter in the post about my first payment going out of my bank on 7th april. I haven't got my new phone yet as I was suppose to collect it from my local currys store on the 24th march however Boris Johnson closed all non essential stores in that day so I haven't been to get it. I ordered a I phone 6 the reference number on the letter is REMOVED/REMOVED. Phone nu: REMOVED.I also want to keep my old number when i get my phone but I don't know how to do that and the guy in the shop was going to do that for me. I'm desperate for this new phone as mind is broken please how can I get my phone and it all set up???? 

Michelle English


1 reply

Userlevel 7
Badge +10

Hello @CB55HEL,

 

Apologies for the delayed response here, looks like this was missed during the high volume of contact we received.

 

Did you manage to get this sorted at all Michelle?

 

If the order was placed via Carphone Warehouse, we’d recommend speaking to them regarding obtaining this device that’s stuck in the store.

 

Mohammed

Reply


Why iD Mobile?