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New phone number not showing in my account

  • 29 December 2018
  • 10 replies
  • 343 views
T
Rank
Userlevel 1
HI all, yesterday my number was ported over from tesco mobile, but my account shows my old id number and not my new number. Will this change automatically or do I need to change my number in my account manually. I can't see a way how to change it.
Any help will be much appreciated.
Thanks
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Best answer by Tomh75 3 January 2019, 17:52

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10 replies

daniiiiiv
Rank
Userlevel 5
Badge +4
Hi @Tomh75

Your number should hopefully be updated on your account at some point as i had the same thing when i first ported. I would suggest testing your number by getting others to text, call etc and see if the messages are going through.

If this isn't resolved then i would suggest contacting iD via the phone to see what's going on.

Regards

Dan
If this helps then please mark it as Best Answer to help others! :D
T
Rank
Userlevel 1
Thanks dan, I'll leave it till after new year, if it's not resolved I'll give customer support a call.
Thanks
Ryan
Rank
Userlevel 6
Badge +10
Hi @Tomh75,

How's it going; has your number issue been resolved?

Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
T
Rank
Userlevel 1
HI Ryan, number hasn't changed yet. So I phoned customer support today and they said the number should change automatically in the next few days.
Thanks
Tom
terrywebbs
Rank
Badge +10
HI Ryan, number hasn't changed yet. So I phoned customer support today and they said the number should change automatically in the next few days.
Thanks
Tom

Very odd have you turned your mobile off and back on and checked again?
If you have an iPhone toggle iMessages off this can cause issues, wait a while and toggle it back on.
Kevin
Rank
Userlevel 4
Badge +10
Hi @Tomh75, has this been resolved now?

If so, be sure to let us know what worked for you (if known).
T
Rank
Userlevel 1
HI Kevin, no my old number is still showing in my account, I will give customer support a phone in the next couple of days again if it does not resolve itself.
Thanks
Tom
Ryan
Rank
Userlevel 6
Badge +10
Hi @Tomh75,

When you make calls or send texts, are these being sent from your ported number or the old one still?

Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
T
Rank
Userlevel 1
Hi Ryan, all is good, my number has been updated in the app.
Thanks
Tom
Ryan
Rank
Userlevel 6
Badge +10
Hi @Tomh75,

That's great! Let us know if you need anything else.

Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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