Question

New Phone, old sim

  • 6 November 2018
  • 3 replies
  • 243 views

I just bought a new I-phone 6s to replace my old broken one and I've just transferred the sim from the old phone to the new phone however it just says no service and I'm sure in which part the fault is held.
Any suggestions much appreciated I feel like it must be a fairly common problem

3 replies

Badge +10
Hi

Turn off the mobile and take out the sim and then re insert it again, after turning the mobile back on it should now get service if not try the below options:

  1. Reset the network.
Goto Settings> General > Reset > Reset Network Setting (follow the onscreen prompts)
This will only reset the network and wifi password settings
(DO NOT reset anything else otherwise you will loose all your data)

  1. Connect the device to a computer run itunes and check for any software updates that should update the mobile with the correct software and network settings. You wont loose any data as itunes will backup for you.
Hopefully reseating the sim card will resolve your issue, otherwise you may have to contact support for a replacement sim.
Thanks I'll try those
Userlevel 6
Badge +10
Hi @Danp2000,

Let us know how you get on with the suggestions posted by @terrywebbs, it seems like solid advice. 👍🏼

Ryan

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