I’m an iD mobile customer so when my Mum needed a new phone and network I put her on iD, she has no network coverage on her phone and to complicate matters she lives in Scarborough and I live in Leeds
The phone I bought her was unlocked, is there anything I can do other than change network providers?
Cheers,
Ed
New sim card no signal scarborough
Hi
Welcome to the iD Community.
So sorry to hear about your connectivity issues.
Is your mum’s account under your name or her name? If its hers they will need her to make the contact.
Please contact our Live Chat team who are able to look into this for you.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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