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New to iD?

  • 16 March 2018
  • 4 replies
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If you’re new to iD Mobile, this is the place to find out how to get the most out of your plan. We’ve got loads of info-packed community articles to help you get up and running. Here are the most popular ones:

Register and download the app.


You should definitely register your account straight away. This lets you manage everything from your laptop. Even better, you can then download our free app and control everything from your phone – anytime, anywhere.

https://www.idmobile.co.uk/help-and-advice/id-app-and-id-account

Keep your number.


Want to keep your old number? Follow our easy steps to transfer it from your old network.

https://www.idmobile.co.uk/help-and-advice/keep-my-number

Find out more about your bill.


Everything you could possibly want to know about how your bill works is right here.

https://www.idmobile.co.uk/help-and-advice/understanding-my-bill

Update your settings.


If you didn’t get your phone from us, you might need to update your settings. We’ll show you how to do this here.

https://www.idmobile.co.uk/help-and-advice/get-your-settings

Set up your voicemail.


Here’s how to set up your voicemail, and keep on top of all your incoming messages.

https://www.idmobile.co.uk/help-and-advice/voicemail

Check your coverage.


How’s your mobile coverage at home? And at work? View it by location with our handy coverage checker.

https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker

We hope you find these articles useful. If you’ve any questions that you can’t see the answer for, just ask. Or if you’ve got any good tips for new starters, feel free to share!

4 replies

Userlevel 1
Hey iD. I have an O2 contract and I am paying a lot for it. I want to switch to iD Mobile. What's the best way off doing this? Thanks.
Userlevel 6
Badge +6
Hey iD. I have an O2 contract and I am paying a lot for it. I want to switch to iD Mobile. What's the best way off doing this? Thanks.

Hi sneaks04, welcome to our community and glad to hear you're thinking of joining the iD Family ☺

The quickest way to do this is by calling our iD Sales Team on https://tel:+44800 049 0250.

Once you've got your contract, you can follow the steps above to keep your number and how to get started!

Mohammed

Why cant I transfer contacts to messenger and get the facbook on phone?

 

Userlevel 5
Badge +6

Howdy @Pippo 

You should be able to download Facebook Messenger on to your phone by installing through the Facebook app -or- through separately downloading the official Facebook Messenger app from either the Android store or the App store.

Once you’ve logged in to your Facebook account, all of your Facebook contacts list should be available there as it had been on any previous device.

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