Here you can find out all the important steps you have to check when you first start with iD Mobile.
First, check out our quick video guide on getting started with iD. If you need any further information, you can find more detailed steps below this video:
Steps to follow when you begin with iD Mobile
If you’re new to iD Mobile, this is the place to find out how to get the most out of your plan. We’ve got loads of helpful and informative community articles to help you get up and running. Here are the most popular ones:
Register and download the app
You need to register your account straight away. This allows you manage everything from your laptop. Even better, you can then download our free iD Mobile app and control everything from your phone – anytime, anywhere. You can find out more information about registering here or read on for step-by-step guide.
Here’s how you can register your iD Account online:
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Go to the iD Account area
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Click on the Register button and enter the following details:
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Mobile number
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Last name
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Date of birth
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Click on Submit
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A security code will then be sent to your iD mobile in the form of a text message. You'll need to enter this code when asked on the next page
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You can then choose a username and password – make sure you keep these safe and don't share them with anyone
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That's it – you're all set up!
Register using the App
Our App page will walk you through where you can download the app and how to register your account.
Keep your number
Want to keep your old number? You can find out everything you need to know about keeping your number in our helpful article. Follow our easy steps to transfer it from your old network.
If you want to keep your existing number when switching over to iD Mobile from another network, all you need is a PAC (Port Authorisation Code).
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Request a PAC
Using your old SIM, text PAC to 65075. Your PAC will then be sent to you by text. -
Give us your PAC
You can give us your PAC when you purchase your plan in-store. If you’ve already got your iD SIM and mobile number, enter your details here. -
We’ll take care of the rest
Sit tight and we’ll move your number to your iD Mobile plan on the next working day.
Find out more about your bill
Everything you could possibly want to know about how your bill works can be found in our in-depth guide to understanding your bill.
Update your phone settings
If you didn’t get your phone from us, you might need to update your settings. We’ll show you how to sort out your phone and device settings and manual setting in our helpful Phone Settings article.
Set up your voicemail
Setting up your voicemail will mean you never have to miss a message when you’re busy and can’t get to the phone. Our detailed guide on how to set up your voicemail will show you how to access it, how to change the pin and answer any other frequently asked questions.
Check your coverage
Want to know how good your mobile coverage at home or at work? View it by location with our handy coverage checker.
What do I do if my account hasn’t been activated correctly?
Occasionally you might experience issues switching to iD Mobile, these can include:
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Being unable to make or receive calls
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Being unable to send or receive texts or iMessages
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A split port (when you can make calls and send texts but not receive them)
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Your PAC or STAC not working
We run reports daily to identify any switching failures or issues, and we’ll contact you via text if you’re affected.
If you’re experiencing problems and haven’t received a text from us, please wait two working days before contacting us. If the issue hasn’t been resolved within that time, please contact our Live Chat team. Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.
