Hey ID, super shocked that you won't provide a free of charge renumber for someone fleeing domestic violence without a police crime report number.
Super shocked too that the manager I spoke to insisted that my daughter must report the crime. It's pretty impressive that you're employing experts in domestic violence in your call centres and I applaud the move
Sadly, not everyone wishes to escalate the cycle of violence by getting the police involved. They did offer that we could cancel the contract though.
1. Please can you review this policy?
2. Are you team specially trained to have such little regard for customers- the old school like it or lump it approach.