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Number change not processed?

  • 11 April 2018
  • 3 replies
  • 214 views

Userlevel 2
Hi
I transferred my number across but now texts are sent with my ID number and calls through my new number. Why is this?
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Best answer by Mohammed 11 April 2018, 11:03

Hello @Gavin,

Is this an iPhone by any chance?

This occurs due to iMessage, as the number doesn't automatically update when you port it over.

Try the following to see if it resolves:

1) Try turning off iMessage (Settings > Messages)
2) then restart your phone (by pressing and holding the on/off button)
3) tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number)
5) then turn iMessage back to On (Settings > Messages)
6) go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”



Mohammed
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3 replies

Userlevel 6
Badge +6
Hello @Gavin,

Is this an iPhone by any chance?

This occurs due to iMessage, as the number doesn't automatically update when you port it over.

Try the following to see if it resolves:

1) Try turning off iMessage (Settings > Messages)
2) then restart your phone (by pressing and holding the on/off button)
3) tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number)
5) then turn iMessage back to On (Settings > Messages)
6) go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”



Mohammed
Userlevel 2
Hi Mohammed

Yes, that's fixed it you're a star!
Been driving me mad trying to work out why!
Thanks again.

Gavin
Userlevel 6
Badge +6
Ace!

Glad to hear that's sorted it for you Gavin!

Mohammed

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