Question

number ported in but nit appearing on outgoing texts

  • 2 September 2020
  • 1 reply
  • 12 views

 

My existing number has successfully ported over, however when replying to texts from my contacts it is always received from the temporary number ID mobile provided. Any idea why this might be the case when my existing number that I ported over shows up when calling out, rather than the temporary number. Do I have to do something in order for the temporary number to be forgotten? I have an iPhone I have looked at help but can’t work it out


1 reply

Userlevel 6
Badge +8

Hi there @djg15cat 

Could you try turning the phone off, then taking the SIM out.

Then turn the iPhone back on (with no SIM inserted) and leave it on for a few minutes.

Then turn the phone off and re-insert the SIM.

Turn back on and see how things fair.

 

You may be able to manually be able to update your number within the iPhone settings.  Under Settings > Profile > Name, Numbers, Email Adressses.

 

Let us know how you get on.

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