Question

Number transfer delay

  • 1 October 2020
  • 3 replies
  • 53 views
Chris K
Rank

I sent my pac code & number to transfer on Tuesday but got a text off ID to say they had a problem transferring it over. I contacted customer service & again give them my pac & number yesterday & was told it would be complete within 24 hours. It is still not transfered. Why?

3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Chris K,

We are sorry to hear about what’s happened there, I’d have expected the number port to be completed by now. Have you fully restarted your phone to force a reconnect to the network?

Ryan

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Chris K
Rank

All sorted now.  Thought it was going to be one of those pain in the rear end back & forth with messages, getting nowhere. 

Rory
Rank
Userlevel 5
Badge +6

Glad to hear this was fairly painless for you, @Chris K! Let us know if you need help with anything else :)

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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