Question

Old number hasn't transferred to iD

  • 5 September 2020
  • 1 reply
  • 232 views
jengro
Rank

Could you advise how long it should take for my old number to transfer please? 

 

I’ve logged into the iD app also and tried to complete this function from there but it is sending an error message saying PAC code or phone number incorrect.  I’ve doubled checked both and they are correct and my PAC code is still valid.

 

Yet my customer services PIN uses my old number?? confused!!

1 reply

Rory
Rank
Userlevel 5
Badge +6

Hi @jengro, when did you submit the PAC? Number ports don’t take place over the weekend, so if you submitted the request on Friday, it won’t be done until Monday evening, possible Tuesday morning.

 

Thank you,

Rory

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