Question

order conformation not received

  • 26 September 2020
  • 3 replies
  • 34 views
P
Rank

So yesterday I tired to order an iPhone 11, I filled out all the required information and the £0.01 was taken from my account. I did not receive a conformation email or an email saying that they will be doing a credit check(as its a monthly plan). I need to know whether my order went through or not before I try to order it again. 

3 replies

Will
Rank
Userlevel 6
Badge +8

Hi @precious123,

 

Have you checked your junk mail to see if it’s gone in there?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Z
Rank

I ordered my phone on the 30th and the upfront cost and everything has been taken out my account but I haven’t received my confirmation email yet 

REF: 115104962

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Zaynah44,

I’ll send you a PM now so we can look into your order for you.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?