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Pay monthly phone

  • 23 September 2020
  • 5 replies
  • 109 views
Nikola098
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hello

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Best answer by Michelle 20 February 2021, 13:55

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5 replies

Ryan
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Userlevel 6
Badge +10

Hello @Nikola098,

What would you like help with?

Ryan

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J
Rank

I received my new XR phone four days ago but there is no SIM card with it? This is a pay monthly contract?

Michelle
Rank
Userlevel 5
Badge +8

HI @Jane fitzgerald 

 

We are sorry to hear that a SIM card has not arrived, with your new phone. 

Please contact our Live Chat team, they will be able to send you a replacement SIM card.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

Thanks

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Hi I’ve tried speaking to live chat it isn’t helping me and it’s a bot not a live chat ?

Michelle
Rank
Userlevel 5
Badge +8

Hi @Jane fitzgerald 

 

Have you asked to speak with an agent when you have been on our Live Chat?

I can confirm there is an advisor there to talk with.

 

Thanks

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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