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Payment Declined On New Order

  • 26 June 2020
  • 4 replies
  • 61 views

Just placed an order through the website which was successful but I then received a message from my bank to say the upfront payment had been declined.  The block has now been cleared but unsure if the payment will be reprocessed/I will be contacted/or I need to re-order?

 

Any ideas?

 

 

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Best answer by Mohammed 30 June 2020, 14:13

Hello @Darren Fowles,

You can try to place the order again as the original order wouldn’t have completed. 

 

Let us know if you need any help.

 

Mohammed

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4 replies

Userlevel 7
Badge +9

Hello @Darren Fowles,

You can try to place the order again as the original order wouldn’t have completed. 

 

Let us know if you need any help.

 

Mohammed

Userlevel 1

Hi Good Afternoon 

I have a problem i want buy a phone and my payment are been declined

Both my cards 

Userlevel 6
Badge +8

Hi there @Isabel86 

Under the assumption this order is being placed by yourself, for yourself.  Is the card you’re using in your own name and registered to the same address as the address you’re giving us for the order?

Userlevel 1

Yes everything i did by mylself but i call already Carphone Warehouse and i did the order and coming tomorow thanks anyway

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