My phone was updated (Android update). I lost my password and asked for a reset. A SMS code was sent but I have no mobile data until I can log in. Catch 22!
I can get wireless access for email and apps but no phone/text by mobile data.
What is the workaround for this in the Covid-19 era of no help/call centre? Help appreciated.
Hi
Welcome to the iD Community.
Please contact our Live Chat team who can assist you with your issue.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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