I've tried to port my existing number to iD mobile. I've entered the PAC code but it hasn't worked. It has been 2 days now. From what I understand on the website, it should have worked the next working day. Can you confirm what I can do? How long does it usually take to work? I cant use my sim at all right now. Thanks
Hi
Welcome to the iD Community.
Please contact our Live Chat team who are able to look into your PAC for you.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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