Question

Porting old number

  • 5 November 2020
  • 1 reply
  • 38 views
K
Rank

Hi

I am trying to port my old number to my new sim.

I have tried to complete the online form however it is not accepting my surname, all fields are correct.

I have downloaded the ID mobile app and sent the transfer on the app but I have received a text message “We have tried to process your PAC but we ran into an issue- the ID mobile number,  last name or transaction number you entered is incorrect. Please contact Customer Services”

I double checked all details and these are correct.

How do I solve this?

Thanks

Katie

This topic has been closed for comments

1 reply

Will
Rank
Userlevel 6
Badge +8

Hi @KTHO,

 

We’ll send you a Private Message now to assist you with a manual port.

 

Will

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