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Porting to iD Mobile

  • 15 October 2020
  • 3 replies
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M
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Userlevel 1

Hi, I have had a text from id saying that my number had been ported over from my previous provider. My calls do now appear from my ported number but any texts sent are from my new idnumber.

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Best answer by Ryan 17 October 2020, 13:42

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Ryan
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Userlevel 6
Badge +10

Hi @MSturg,

Are you using an iPhone? If so, you may need to change some settings as iPhones tend to not do it automatically.

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

Let us know how it goes.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
M
Rank
Userlevel 1

Thanks all sorted.

Ryan
Rank
Userlevel 6
Badge +10

Hi @MSturg,

That’s great to hear! :slight_smile:

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
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