Best answer by Mohammed
View originalPUK NUMBER
Hello
Replies to emails do take up to 72-hours.
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I believe we would have responded to this by now but if you haven’t please send a chase email,
Mohammed
Â
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
You'll need to contact us for this.
Have you tried messaging our LiveChat?
They can provide this.
If you're still having issues, PM me and I'll advise further.
Mohammed
Are all the agents currently busy?
Mohammed
I have PM'ed you with how we can help with this.
Can you check this as soon as possible and we'll try to assist.
Mohammed
I have the same issue need the puk code but live chat is always busy and I've emailed all the details I saw on another post and had no reply.Â
I have the same issue need the puk code but live chat is always busy and I've emailed all the details I saw on another post and had no reply.Â
Â
HelloÂ
Â
Please allow up to 72-working hours for a response to emails.
If you have already emailed then someone will be in touch with you.
Â
Mohammed
Hi,
My son has locked his SIM card and I need to request a PUK code. There is no Live Chat due to the Covid-19 restrictions.
How can I go about requesting this, or a replacement SIM card?
Thanks
Nige
Hello
Â
Mohammed
Hi Mohammed,
I have sent an email to the CommunitySupport but have not recieved any reply. Also I did manage to speak to a person on LiveChat but was told that they could not acces the account/system to get this code whilst they were working from home….
So I am paying for a phone that cannot be used and my son is unable to contact us in an emergency.
Regards
Nige
Hi
Sorry to hear that.Â
I have sent you a private message with more information.Â
Regards
Aklima
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