received a New Sim will not register on network

  • 29 August 2020
  • 1 reply

trying to start up a phone for my Mother in law

new sim fitted

checked its activated on the web page

Network coverage checked ok good 3G

phone is a Emporia big button phone( for old people)

Have checked network selection to Auto (have tried manual three networks showing but none will connect)

have had a look through FAQs

not sure what else to do any ideas please


1 reply

Userlevel 6
Badge +8

Hi there @dragonlady 

Do you happen to know if the Emporia phone in questions supports at least 3g bandwidths at all?

As our SIM’s would only work with 3g/4g compatible devices.

If you’re unsure, do you happen to know the model of the phone in question?