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Regarding activation of SIM card

  • 6 April 2021
  • 3 replies
  • 384 views
hana

I have recently changed my plan and it says to activate the new SIM card (which will be arriving via post) but in my account page, it seems like the update has been activated.

In this case, do I still need to change my SIM and activate it ?

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Best answer by Ryan 6 April 2021, 16:19

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3 replies

Ryan
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Userlevel 6
Badge +10

Hi @hana,

If your old SIM card still works then you are fine to continue using it. If a new one is dispatched to you, you can keep it safe in case you ever need a replacement in the future.

Ryan

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Jennifer Williams
Rank

I have received a new SIM card and it’s not working can you check it’s all activate 

 

Will
Rank
Userlevel 6
Badge +8

Sure thing @Jennifer Williams,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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