Question

Request to port number

  • 8 April 2019
  • 1 reply
  • 71 views

I’m not receiving my 8 digit security code. This means I can’t set up my online iD account, so can’t set up anything.
I have my new iD sim in my phone & have PAC number from old provider. Using the ID mobile number to try & set this up on via your website but just not receiving texts from you so dont have the security code.
What do I do????

1 reply

Userlevel 6
Badge +10
Hi @Hughesclan,

We'll have to ensure that your SIM card is already activated so that you can receive the 8 digit code, allowing you access to your account.

Please can you contact us using our Live Chat feature hereand we'll be sure to get this all up and running.

Ryan

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